Refund Policy

This Refund Policy explains how Walla Walla Water Company handles cancellations, deposits, and refunds for our services.

General services

For most in-the-field services (such as backflow testing, diagnostics, and smaller repairs or adjustments), payment is typically due upon completion of the work, unless we agree otherwise in writing.

Because these services involve our time and travel to your property, refunds are generally not applicable once the service has been completed.

Large irrigation installations and similar projects

For large irrigation installations or similar projects, we may require a deposit before work begins. The amount and timing of any deposit will be explained to you in writing for that specific project.

Unless otherwise stated in writing for your project:

- Deposits may be used to cover planning, design, materials ordered, and time reserved for your job.
- If you cancel the project after a deposit has been paid, we may retain some or all of the deposit to cover these costs.

Any exceptions or special arrangements will be clearly communicated in writing for your project.

Cancellations and rescheduling

If you need to cancel or reschedule a scheduled service visit, please contact us at least 48 hours before your appointment time.

- If you cancel with at least 48 hours’ notice, we will do our best to reschedule your appointment or, where applicable, apply any prepayment or deposit to a future service, subject to our agreement with you.
- If you cancel with less than 48 hours’ notice, we may charge a fee or retain part of any prepayment or deposit to cover time reserved and preparation already completed.